Last updated: 18 September 2026 · Issued by NoWait Technologies Limited
By using the nowait.com.hk website, the NoWait platform, WhatsApp ePOS, or related services, you agree to these Terms and Conditions. If you do not agree, do not use the website or the services.
1. Acceptance
These Terms and Conditions (the “Terms”) form a binding agreement between you (the “Customer”, “Merchant”, or “you”) and NoWait Technologies Limited (“NoWait”, “we”, or “us”). They govern your use of this website, demo requests, and our software, platform, APIs, and professional services (together, the “Services”).
If you accept these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, and “you” includes that entity.
2. About us
NoWait Technologies Limited operates in Hong Kong only and provides a WhatsApp ePOS system for food-and-beverage and retail businesses. We are an official Meta Business Solution Provider (BSP), Technology Provider, and Business Partner.
The website and Services are intended only for merchants in Hong Kong.
3. Scope of services
Depending on the plan you select and any written confirmation, the Services may include:
WhatsApp takeout, dine-in QR ordering, and retail service;
WhatsApp auto coupons, membership, and messaging features;
FPS and other electronic payment integrations;
WhatsApp OTP verification;
The Point or other third-party loyalty integrations;
B2B APIs, webhooks, and system integrations; and
onboarding, setup, training, and technical support.
Plan descriptions, pricing, timelines, and features on the website are indicative only. The written confirmation, order, or service agreement prevails. We may improve, change, or discontinue features and will notify you where reasonably practicable.
4. Accounts and onboarding
Before activation, you must provide true, accurate, and complete information, including company name, business registration, a verified phone number, and other documents we reasonably request.
You must keep account credentials, admin access, and authorised devices secure, and you are responsible for all activity under your account. Notify us immediately via WhatsApp +852 6680 5529 if you become aware of unauthorised use.
We may refuse, delay, or condition activation if information is incomplete, Meta / bank / third-party approval fails, or we reasonably suspect fraud, illegality, or abuse.
5. Fees and payment
Fees, platform subscriptions, messaging usage, transaction charges, hardware, and one-off setup fees are as set out in the quotation, order, or service agreement. Unless otherwise agreed in writing, fees are generally payable in advance and non-refundable once Services have been provided or resources reserved.
Late payment may result in suspension. You are responsible for reasonable collection costs. Applicable taxes are payable by you in addition to stated fees unless the quote says otherwise.
Third parties (including Meta, banks, payment institutions, and carriers) may charge separately. Those charges are set by the third party and may be passed through on our invoices.
6. WhatsApp and Meta
WhatsApp Business API / WABA services are subject to the policies, commercial terms, and technical rules of Meta, WhatsApp, and their affiliates, including message categories, template approval, opt-in / opt-out, and anti-spam rules.
You agree to message only recipients with valid consent or another permitted basis; not to send unlawful, fraudulent, misleading, or unsolicited promotional content; and to bear the consequences of restrictions, suspensions, or penalties arising from breaches of Meta / WhatsApp policy.
WABA approval, number migration, template status, and delivery depend on Meta and end-user devices. We do not guarantee delivery, approval times, or official display-name outcomes.
7. Payment processing
Where Services involve FPS, cards, e-wallets, or other collection channels, funds are processed by the relevant bank or payment institution. We are not a licensed bank and do not hold customer funds paid to merchants unless expressly agreed in writing.
Settlement timing, fees, refunds, chargebacks, and risk controls are determined by payment partners and applicable law. You must reconcile records and remain fully responsible for fulfilling goods or services sold to consumers.
8. Merchant responsibilities
You must keep menus, prices, inventory, opening hours, coupon rules, and customer communications accurate and lawful, and comply with all applicable laws, including trade descriptions, consumer protection, food safety, anti-money-laundering, and electronic communications rules.
Sales, service, refunds, and complaints between you and your customers are your sole responsibility. NoWait is not the seller or agent of those transactions, except to the limited technical or referral extent of a payment integration.
9. Data and privacy
To provide the Services we may process personal data about you and your customers, such as phone numbers, orders, and payment status. We handle such data in accordance with the Personal Data (Privacy) Ordinance and other applicable laws.
You warrant that you have obtained the required consents or another lawful basis for us and necessary subprocessors / platforms (including Meta and payment institutions) to process customer data. Further details are in our Privacy Policy if published, or available on request.
10. Acceptable use
You must not:
use the Services for fraud, money laundering, unauthorised finance, or any unlawful activity;
interfere with, probe, or gain unauthorised access to systems, APIs, or other customers’ data;
reverse engineer, rent, resell, or use the software beyond the licence (except as the law expressly allows);
send spam or malware, or circumvent usage, security, or policy limits; or
impersonate others or upload content that infringes third-party rights.
11. Intellectual property
The website, software, interfaces, documentation, trade marks, and related intellectual property belong to NoWait or its licensors. Except for the limited, non-exclusive, non-transferable right to use the Services under these Terms, no other rights are granted.
You retain rights in menus, brands, content, and customer data you upload, and you grant us a licence to use them as needed to provide, maintain, and improve the Services.
12. Third-party services
The Services may depend on or connect to Meta, WhatsApp, banks, payment institutions, The Point, carriers, cloud hosts, and other third parties. Those services are governed by their own terms. To the extent permitted by law, we are not liable for third-party outages, policy changes, approval outcomes, or fee changes, but we will provide reasonable assistance.
13. Availability
We aim to keep the Services stable but do not warrant that they will be uninterrupted, error-free, or fully secure. We may perform maintenance, updates, or emergency fixes. Mandatory statutory warranties, if any, are not excluded.
14. Suspension and termination
Either party may terminate an ongoing subscription in accordance with the notice period in the service agreement. We may suspend or terminate immediately if you materially breach these Terms, fail to pay, appear to act unlawfully, or create risk for the platform, other users, or third parties.
After termination you must stop using the Services. We may delete or disable account data in line with applicable law and our backup practices. Accrued payment obligations survive.
15. Limitation of liability
To the maximum extent permitted by law, NoWait and its directors, employees, and suppliers are not liable for any indirect, incidental, special, punitive, or consequential loss (including loss of profit, goodwill, data, or business interruption), even if advised of the possibility of such loss.
Our aggregate liability under these Terms or the Services is limited to the fees you actually paid us for the relevant Services in the 12 months before the event giving rise to the claim. This clause does not exclude liability that cannot be excluded by law, including for fraud or personal injury.
16. Indemnity
You will indemnify and hold harmless NoWait and its personnel against claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, breach of law or third-party policy, your content, or your transactions with customers.
17. Changes
We may update these Terms and will post the revised version on this page. Material changes will be notified via the website, email, or WhatsApp where reasonably practicable. Continued use after the effective date constitutes acceptance of the revised Terms.
18. Contact
For questions about these Terms or the Services, contact: